Team C Express Logistics celebrates 1 million online bookings with NetDespatch
18th March 2011

Team C Express Logistics in Norfolk has shipped its millionth consignment using the unique NetDespatch Velocity real-time web booking and tracking solution. Since integrating NetDespatch as its dedicated online booking system in 2007, Team C has achieved this record level of online business in just four years.

"We are very pleased to pass the 1 million booking milestone and it demonstrates that our business is growing, despite the economy. The NetDespatch system is very important to us and now plays a key part in our operation. The online booking and tracking, with real-time proof of delivery, and automated label printing provided by NetDespatch is now an integral part of our service. Our operation would not be as successful without the web-based system," says Scott Gaine, Business Development Manager, Team C.

In February 2010, Team C extended its services to include an overnight pallet service by joining the Fortec pallet network, owned by the French logistics giant Geodis. Team C found that the NetDespatch systems were so flexible it was also able to use them to accommodate pallet shipping and tracking through Fortec's online systems. Now Team C customers have an automated and fully integrated method of booking collections for either parcels or pallets using a single multifunctional system.

"With NetDespatch support, we offer our customer's an easy way to book collections, whether they need to ship a parcel overnight or if they need to send larger items by pallet. All that is required is to select either parcel or pallet and the system generates the shipping codes. The system is fully automatic, with parcel codes going direct to the APC Overnight operating system and pallet codes transferring seamlessly to Fortec. The appropriate labels are printed automatically too," says Scott Gaine.

Team C's customers cover all market sectors. Mail order and manufacturing companies make up the largest groups of clients. Some online companies have integrated their shopping cart systems directly to the online booking and tracking system using another NetDespatch product called Velocity Connector.

This cuts out the need to transfer data manually from the online store system and enables automatic import of collections and despatches and bar code label printing at any location. This integration solution eliminates duplicated work and errors, saving customers time and money.

In 2010, Team C won the 2010 APC Overnight Depot of the Year and Regional Depot of the Year Awards, which is voted for by the rest of the 130 depots located around the country. This is the biggest competition of its kind in the UK and recognises "above and beyond" service performance throughout the past year.