Redbikes see NetDespatch as passport to success
7 March 2005

Cycle courier company Redbikes has revolutionised its business using web services from NetDespatch. The London based company has automated all its administration, booking and customer service functions using NetDespatch software that is accessed online. Redbikes collects and delivers urgent documents using mainly bicycles in central London. NetDespatch is provided as a branded Redbikes service on their website www.redbikes.co.uk and customers simply go online to get instant quotes, book a courier and then track the delivery.

With NetDespatch, Redbikes can provide improved levels of service without the need for conventional computer booking and despatch system. Now all business functions and communications are electronic, eliminating most paperwork and replacing telephone calls with e-mail and text messaging.

The instant online quotes facility is proving very popular amongst Redbikes customers. They include travel agents who arrange deliveries of documents such as tickets, passports and travel Visas. The delivery fee can be worked out whilst they are talking to their customers and then booked straight away.

On booking, a reply comes back immediately stating expected time to collection, typically just 20 minutes. Redbikes customers particularly like this reassurance that the service request is being dealt with. Confirmations of collections and then deliveries are received automatically by e-mail and the status of any delivery can be tracked online as well.

“We now have close to 100% of clients booking online so the NetDespatch service has proved a real success in terms of customer service. It also makes the business very easy to run, as all jobs, past and present, are there to check online. I can connect from my laptop PC and run operations from the other side of the world; it is that easy” comments Redbikes operations manager Alan Redman.